Terms of Service

These Terms of Service ("Terms") are an agreement between GrimBrite LLC ("GrimBrite," "we," "us," or "our") and the business that subscribes to VistaCrew ("Customer" or "you"). They govern your use of the VistaCrew iPhone application, the vistacrew.app website, web account and billing services, and related services (together, the "Services"). VistaCrew is a product of GrimBrite LLC. By using the Services, you agree to these Terms. If your order or subscription details conflict with these Terms, the order or subscription details control.

1. The Services

VistaCrew is workforce operations software for delivery contractors, offered for use by businesses in the United States. The VistaCrew app runs on iPhone and requires iOS 26 or later. Features we describe as coming later are not part of your subscription until they are released. We may update and improve the Services over time.

2. Accounts and authorized users

Your subscription includes unlimited authorized users within the CSAs it covers. You decide who may access your workspace and what each person can see and do, and you are responsible for their use of the Services. Each person who creates an account or signs in must be 18 or older. Each user must keep their login credentials secure and notify us promptly of any unauthorized use.

3. Plans and fees

• Standard: $299 per CSA per month.
• Founder: $249 per CSA per month for the founder period described in Section 4, then the standard rate.

Fees are charged per CSA. A CSA is one distinct FedEx Contracted Service Area covered by your subscription. There is no per-user or per-terminal fee. Each terminal uses at least one CSA covered by your subscription. Fees are in U.S. dollars and do not include applicable taxes, which are your responsibility. Self-service setup is free. Optional assisted setup is a separate one-time service: $75 per CSA for founders or $150 per CSA standard. Setup is scheduled with you and timing depends on availability. Estimated dates are goals, not guarantees.

4. Founder pricing

Founder pricing is offered for a limited time and may be withdrawn for new customers at any time. If you subscribe on founder pricing, your founder period lasts 12 consecutive calendar months from the date your paid service begins; the free trial does not count toward it. CSAs you add during the founder period are billed at the founder rate for the rest of that period. Cancellation, suspension, or a later return does not pause, restart, or extend the founder period. When your founder period ends, all of your CSAs move to the standard rate for your accepted offer: $299 per CSA per month for offers accepted under the October 24, 2026 pricing, subject to the standard-price notice rule in Section 7. A setup-service payment does not start the founder period. Existing accepted offers, including $179 founder followed by $249 standard, retain their agreed prices and original founder period; this change does not reprice them.

5. Free trial

Each new customer company receives one 14-day self-service trial. If you create your company in the iPhone app, the trial starts when the company is created, without payment details. To continue paid service, an owner must expressly authorize recurring billing on the website. Web signup collects payment details and recurring-payment authorization before workspace access; its trial starts when Checkout completes, even if company setup is finished later. Adding billing to an app-created company keeps its original trial deadline; after that deadline, the first payment is due when billing setup finishes. Before authorization, the website shows the selected plan, CSA quantity, monthly amount, applicable tax, trial deadline, first-payment timing and cancellation instructions. If authorized, billing starts automatically at the trial deadline unless canceled beforehand. Assisted setup follows the same trial start rules above; any setup purchase is separate and does not start the subscription trial.

6. Billing and payment

• Subscriptions are billed monthly, in advance, starting on the date your paid service begins. Your subscription renews on that date each month, or on the last day of any month that does not have that date.
• You authorize us and our payment processor to charge your payment method for all fees when due.
• CSAs added during a billing period are prorated for the remainder of that period. CSAs removed take effect at your next renewal, and you keep access to them through the period already paid.
• If a subscription renewal payment fails, you have five days to update your payment method, and the app and website show the payment issue. If payment is not received, new operational work and edits pause. The five-day grace period does not apply if the first payment after the trial fails; new operational work and edits pause until payment is confirmed. Reading, authorized exports, billing, and support remain available, and restricted access does not delete your data.

Restarting a canceled subscription keeps its original monthly renewal date. After the original trial ends, the first restart charge is prorated from restart to the next original renewal date. If the original trial has time remaining, a restart receives only that remaining time. Restarting does not grant a new 14-day trial or reset the founder period. The website presents the restart amount, tax and renewal date before authorization.

Recurring billing requires your express authorization on the website.

7. Price changes

We will give you at least 30 days' notice before increasing the standard price. A new price takes effect at your first renewal after the notice period. Founder pricing is not affected during your founder period.

8. Cancellation and refunds

Cancel before your trial ends to avoid the first subscription charge. The website shows the charge date and cancellation instructions before you authorize billing. An owner can cancel future renewals through Account → Billing → Manage payment and invoices on the VistaCrew website. Ordinary cancellation preserves access through the verified paid service period and does not itself delete company records.

No refunds are provided, except where required by law or for billing errors. This applies to subscription and assisted-setup payments. Contact support@vistacrew.app for help with cancellation or a billing error.

Deleting a company cancels its VistaCrew subscription immediately, with no partial refund except where required by law or for billing errors. Deleting one login does not cancel a subscription for a company that remains in use. If cancellation cannot be confirmed, deletion remains pending for recovery.

9. Your data

You own the data you and your users enter into the Services ("Customer Data"). You grant us permission to use Customer Data only as needed to provide, maintain, secure, and support the Services, as described in our Privacy Policy. Customer Data stays in VistaCrew until you delete it using the app's available controls or ask support to delete it. We handle authorized deletion requests promptly after confirming identity and authority. Records required by law may be kept. Automatic retention schedules may be introduced later with notice.

Authorized users can export payroll and other operational files where their permissions and the relevant feature allow it. A copy of all customer data is a separate support request; contact support@vistacrew.app to discuss scope and delivery after identity and authority checks. The app does not offer a whole-data request or download feature.

10. Acceptable use

You agree not to: use the Services unlawfully or in violation of others' rights; attempt to gain unauthorized access to the Services or other customers' data; copy, modify, reverse engineer, or resell the Services; interfere with the Services' operation or security; or enter government identification numbers that the Services are not designed to hold. Do not enter diagnoses, treatment details, medical documents, or unnecessary sensitive information. VistaCrew does support the structured operational leave records described in the Privacy Policy.

11. Support

Support is available by email at support@vistacrew.app. We aim to respond within 24 hours, seven days a week. Response times are goals, not guarantees.

12. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. VistaCrew helps you organize and total workforce information; it does not process payroll, and you remain responsible for your payroll, employment, and compliance decisions.

13. Limitation of liability

To the fullest extent permitted by law, GrimBrite will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability for any claim relating to the Services will not exceed the fees you paid us in the 12 months before the event giving rise to the claim.

14. Independence

VistaCrew is independent software. It is not affiliated with, endorsed by, or sponsored by FedEx.

15. Governing law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules.

16. Changes to these Terms

We may update these Terms from time to time. We will change the effective date above, and if the changes are material, we will notify you in advance through the Services or by email.

17. Contact us

GrimBrite LLC
Email: support@vistacrew.app